Note: This article was last updated in October Most Significant Difference: The most significant difference between Xfinity and Fios is that Fios is delivered via a modern fiber-optic infrastructure designed for long-distance two-way data transfer while Xfinity is built on traditional coaxial cable infrastructure initially designed to provide analog TV years ago.
What does this mean? Fios delivers significantly faster internet speeds upload AND download than Xfinity across all their base packages. Skip to Availability section.
Both providers recently revamped their online resources, which allow customers to find an answer quickly on their own or get in touch with a rep via webchat or phone. Skip to Customer Service section.
For a similar number of channels and internet speed, the difference in cost is marginal and depends on which provider is offering the best deal at the time of purchase. Fios typically locks you into a 2-year contract while Xfinity offers month-to-month packages with the option to sign a contract for a discounted price. Skip to Price section. Installation Process: Since Xfinity is delivered via the existing cable infrastructure, a technician can complete installation in under an hour.
If you or the previous owners of your house have ever had Fios service, the process is very similar to Xfinity. Skip to the Installation section. Xfinity offers five packages that range from 10 to channels, and Fios offers seven packages that range from 15 to channels. Since most people only watch a handful of channels, Fios offers Custom TV, which allows you to pick a package that includes channels aligned with your interests sports, action and entertainment, drama, and reality. These customization options are great as long as everyone in your household has the same taste.
Skip to the TV Services section. You can control Fios with Amazon Alexa too. Internet Speed: Since Fios is built on a newer fiber-optic network, it can deliver significantly faster internet speeds than Xfinity. However, for most households, the internet speeds that Xfinity provides are sufficient. Skip to the Internet section. First, because Fios can deliver faster upload and download speeds across their base packages. To match Fios internet speeds with Xfinity, you need to pay significantly more for their fastest speeds.
Second, Fios consistently outranks Xfinity in independent customer satisfaction studies. But the part I like the most about Fios, they are almost always offering exclusive deals if you buy online. You can check out their current deals on Verizon. Current Deals Installation Process 1 hour on average. Up to 6 hours. On Demand , titles.
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Before comparing the costs and packages that Xfinity and Fios offer, make sure that both are available in your region. As of , Verizon Fios is only available in the following eight states plus Washington D. Fios is expanding its network and into new neighborhoods every month. Check their availability map or type your zip code into their availability checker to see if they are available at your address.
Xfinity is the largest residential cable and internet provider in the United States and is available in over 35 states. More than likely, Xfinity is available where you live. Enter your address on Xfinity. A significant factor in choosing between Fios and Xfinity is customer service. No one wants a TV and internet provider that is difficult to deal with when issues arise. If you ask one person they might say Fios customer service is excellent , I was able to get ahold of them quickly, and they solved my problem.
Then you ask the next person, and they say, Fios customer service is terrible, I waited 30 minutes to talk to a rep. Reviews online skew negative because people that have negative experiences tend to be the loudest, and venting on the internet makes them feel better. If a customer service rep answers you call right away and quickly solves your problem, are you going to post about it online?
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If you get put on hold for 45 minutes and the customer service rep is rude to you, might you complain on social media or in a forum? The good news is that both Fios and Xfinity are fully aware that customer service is essential, and they are both making significant investments to improve it. Most of their efforts are focused on enabling customers to either solve their problem with easy to navigate online resources or make it easy to connect with a representative through phone, text, email, and webchat.
Below that message is a search bar where you can type in a question. Those links send you to pages with detailed information about each topic. Within each category are links to the most common questions and information. You can also post your question and hope someone in the community can answer it. There are over 5K solutions posted in this forum. If you are not able to find a solution yourself, you have options to contact a Fios representative via phone or webchat. When you go to the Contact Us page , it asks you to categorize your inquiry so they can connect you to the right person.
Once you click on the category, it asks you to get more specific about your issue. After you specify what you need help with, it provides links to information and forums on the topic. They would prefer that you self-serve, however, below the links are options to either connect via webchat or call an number. Xfinity redesigned their customer support page, Xfinity. They organized the site by product TV, Internet, Voice, Home, Mobile and, within each product category, they have subcategories with links to step-by-step articles that explain how to troubleshoot your issue without picking up the phone.
On their contact us page , you can schedule a call, initiate an online chat with an agent, find an Xfinity store location, or visit their status center where you can get updates on any significant outages.
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You can also call their customer service number. Fios and Xfinity have tons of data about common customer pain points and understand the common reasons why customers pick up the phone and call customer service. By creating these resources, Fios and Xfinity reduce their expenses by fielding fewer calls and enabling consumers to quickly and easily get answers to their questions. Both providers have done a great job evolving their online experience and provide multiple channels for consumers to get in touch with live reps.
There is not much distinction between the two in this category, although, Xfinity allows you to schedule a call and find a store location, Fios does not provide these options. While customer service can be subjective and will vary based on each experience, customer satisfaction is measurable and is tracked over time by independent research companies like ACSI and J. ACSI has been in business for decades and is considered an authority on customer satisfaction benchmarking. Power, another leader in market research and consumer insights, conducts an annual U.
Power U. Residential Internet Service Provider Rankings for see the full results here. Rating Factors: Overall satisfaction, performance, reliability, cost of service, billing, communication, customer service. Residential Television Service Provider Rankings for see the full results here.
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Rating Factors: Overall satisfaction, performance, reliability, cost of service, programming, communication, billing, customer service. When evaluating Fios and Xfinity, nothing is more frustrating than trying to compare the all-in costs. Since the total costs depend on where you live, the number of TVs, packages, and deals at the time of purchase, the easiest way to determine how much you will pay is to look at each cost category installation, equipment, services, and other fees individually.
Before I dive into the details of each cost category, here is a quick snapshot of the total costs of Xfinity and Fios. If you order online, they waive the fee. If you order over the phone and ask them to remove the installation fee, most of the time, they will.
Questions & Answers
Xfinity gives you two options for installation, do-it-yourself or professional. To use Fios internet, you need to either buy a router which is cheaper if you buy from Amazon vs. Prices are always subject to change, but this will give you a good idea of how Fios and Xfinity service costs compare. Fios has seven different TV-only packages.
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Here are the prices for each. Xfinity offers five TV-only packages. To see the channels included in each Xfinity package, visit xfinity. You can reach them at To compare the cost of Fios vs. Xfinity TV packages, the best number to look at is the cost per channel cost of the package divided by the number of channels. Excluding the very basic package from Xfinity Choice TV , the average cost per channel with Xfinity is 36 cents, while the cost per channel with Fios is 28 cents.
Xfinity gives you seven different internet options to choose from:. Later in this article, I dive into how much internet speed you need skip ahead to that section. To view current deals and special pricing, visit this page on Verizon. Xfinity allows you to pair any TV and Internet plan together and makes it easy to compare the prices of each bundle on this page or give them a call to discuss at Comparing TV and Internet bundles between Fios and Xfinity is very difficult because there are so many options, and they are always changing.
Xfinity offers a broader range of bundles, but Fios simplifies your choices with three TV options, all paired with the faster internet speed Mbps. One major takeaway from this section is that, whether you go with Fios or Xfinity, you get the best value by bundling TV and Internet. Fios and Xfinity are on to the cord-cutting trend and have adjusted their pricing models so that the cost of a bundle is marginally higher than internet alone. Here is a break down of the costs:.